We promptly return phone calls and answer emails. We practice “active listening” with our clients. If you work with us, you will know we are giving you our full attention as we listen to your situation and discuss strategies for resolving your legal issues. While our legal documents are written precisely with correct legal terms, we will not talk to you in legalese. We work hard to make sure you understand everything in our written and oral communications. We understand that you will want and need to know what is transpiring on your case and so we will frequently update you by phone, email or letter.